Gideon Putnam Hotel

I am writing to provide feedback on our recent stay at the Gideon Putnam Hotel. This was meant to be a special anniversary celebration, and we chose your property because of the wonderful experience we had there some 20 years ago. Unfortunately, the quality of this visit did not align with our expectations, nor did it justify the rate of more than $600 per night. Several specific concerns contributed to our disappointment: • No staff was available to assist with our luggage upon arrival, and the front desk personnel were less than welcoming. • The guest room was not of acceptable quality: the overall appearance was dingy, the carpet was worn and in need of cleaning, the beds were poorly made, and the towels were old and in need of replacement. • No complimentary bottled water was provided. We were required to purchase three bottles of water at the front desk for $15. • The dining facilities did not reflect a five-star rating. The dining room appeared dated and in need of a thorough cleaning and updating. While the wait staff were attentive and professional, the overall atmosphere was not inviting. In addition, no lunch service was available, and the dinner menu was very limited. Given the cost of the stay, the level of service and condition of the property were not consistent with what should be expected. Our visit, regrettably, fell well short of the standards we associate with a property of this reputation and price point. I hope you will take this feedback under serious consideration, as the Gideon Putnam has the potential to once again provide the welcoming, high-quality experience that guests anticipate.

Perfect location and charming old world charm. Shuttle service to the spa was effortless. Our driver was chivalrous and very informative.

Our room was not ready at check in time. check in was 4:00 our room was ready @ 4:30 We had plans for friends to pick us up at 5:00 so we were rushed to take showers and get dressed. Other than that everything was good.

Splendid! Comfortable hotel. Although rooms are a bit dated, its location is perfect for SPAC and Saratoga Springs activities.

The Gideon Putnam exceeded our expectations. The property is absolutely beautiful. It is surrounded by acres of trails, baths, and golf courses. The pool is a must see. We will definitely be back.

The staff at the front desk are very nice and helpful enough, and that's where my positive review ends. From a previous stay, I remember the rooms were older, but I had read on the hotel website and elsewhere that they did a renovation-- not sure where, however, as our room was horrible. the smallest room, with a dormer to give it more "airiness". It was very hot while we were there this weekend so the A/C needed to be on but truly it made the room worse. The humidity in the room was unbearable and the musty, wet smell from the older unit was disgusting. The carpet in the room was frayed and coming up between the bedroom area and bathroom. Oh, and the bathroom-- smaller than a water closet but includes the shower, toilet, sink and a radiator. There is a sign saying that the bathroom is the "original styling," which could be charming but in this case it's just old, run down, and DIRTY. Only cleaned where you can easily see, not anywhere else - see photos. They had clearly reglazed the tile, but failed to do so behind the toilet and in other places it was chipping off. I didn't even want to put my feet down on the floor. The hotel's check in check out policy is also crazy. Check-in at 4, check out at 11, which means not even getting 24 hours in the room. We asked for early check in, which we needed as we were going to an event, which the hotel granted at a cost of $60, which also seems absurd plus they charged $100 resort fee-- what resort? We Got Nothing for that fee.